THE KNOTTY DOG DETAILS
ORDER PROCESS
Gorgeous. Handmade. Just for YOU!
All orders are custom to you. Once an order is placed we work out your payment schedule and approximate* delivery schedule. Since we do seem to always have a wait list of around 12 weeks, we can customize your payment plan and your furniture. Please feel comfortable talking to us about the free layaway payment service. We customize it to each family, their budget and purchase. We want to put great furniture in every home.
WE NO LONGER PAINT OUR SOLID WOOD FURNITURE. We will gladly give it to you unfinished but we have found we were not able to give our clients the finish they expected in our small shop. We apologize for this inconvenience and thank you for understanding. We have plenty of stain colors that highlight the beauty of the solid wood furniture you are looking at buying, even a pretty white.
Once you've decided and a deposit has been placed, your order is put on the wait list. After your order has been placed we will produce a CAD drawing of your bed showing any customization. Most stain colors and some size changes are welcome up to the half way mark of your wait time but it's always OK to call, text, or IM and ASK about a change. We try to be flexible in our process. When we have at least 50% of your deposit, your order goes in the waiting production line. The wood is planed and cut to length+ ( in case of changes) and stacked to wait it's turn in the production line. Production on your order usually takes 2-4 weeks per bed and depending on what you ordered. We are making sturdy, handmade, pretty furniture that will last and can be handed down generations.
WAIT LIST - LEAD TIMES
Orders have an average lead time of 12 weeks depending on the type of furniture ordered and how many orders we have going at that time that may cause us to have a wait list as well. Lead times are approximate. We will always do our best to meet lead times but some things are outside of our control such as humidity, weather, and small shop life, make it impossible for us to guarantee a due date. Cancellations or refunds are not accepted on the basis of an over-due lead time . Deposits are non-refundable.
STAIN COLORS/WOOD VARIATIONS
Our furniture is handmade and all staining is done by hand. Due to the characteristics of wood there can be variations in colors and grains. Sometimes a stain sample viewed online or in print may appear different than your actual piece. If you are trying to match existing furniture please let us know so we can get everything we need to help you do that. Ask us about saving money and doing the finishing yourself. The characteristics of handmade solid wood furniture should not be considered flaws. Please inspect your furniture at delivery. We will work with you to correct most issues. We want happy customers!
RETURNS / REFUNDS / CANCELLATIONS
Knotty Dog Creations-MTBB does not accept returns or cancellations on any order. Deposits are non-refundable.
If you have any questions concerning our refund policy, please call or email us at knottydogcreations@gmail.com
DELIVERIES/SETUP/PICK UP
It is your responsibility to ensure that any items you order will fit into your space. When ordering please be cognizant of ceiling fans, narrow hallways and doors. This is part of the reason we offer the CAD process. We build our furniture in solid pieces. It does not break down to some of the small pieces you may be used to for furniture. Please inspect your order before signing the delivery documents.
In the event of a problem. Please contact us immediately.
DISCOUNTS
10% OFF to Veterans and all Military personnel. Just let us know and we will give you the details on getting your discount. Thank you for your service.
THANK YOU
Thank you for supporting locally handmade. We know you have so many choices in furniture and we thank you for even considering
Knotty Dog Creations-MTBB.
Sincerely,
The Dodge Family
Danny & Tammie
Gorgeous. Handmade. Just for YOU!
All orders are custom to you. Once an order is placed we work out your payment schedule and approximate* delivery schedule. Since we do seem to always have a wait list of around 12 weeks, we can customize your payment plan and your furniture. Please feel comfortable talking to us about the free layaway payment service. We customize it to each family, their budget and purchase. We want to put great furniture in every home.
WE NO LONGER PAINT OUR SOLID WOOD FURNITURE. We will gladly give it to you unfinished but we have found we were not able to give our clients the finish they expected in our small shop. We apologize for this inconvenience and thank you for understanding. We have plenty of stain colors that highlight the beauty of the solid wood furniture you are looking at buying, even a pretty white.
Once you've decided and a deposit has been placed, your order is put on the wait list. After your order has been placed we will produce a CAD drawing of your bed showing any customization. Most stain colors and some size changes are welcome up to the half way mark of your wait time but it's always OK to call, text, or IM and ASK about a change. We try to be flexible in our process. When we have at least 50% of your deposit, your order goes in the waiting production line. The wood is planed and cut to length+ ( in case of changes) and stacked to wait it's turn in the production line. Production on your order usually takes 2-4 weeks per bed and depending on what you ordered. We are making sturdy, handmade, pretty furniture that will last and can be handed down generations.
WAIT LIST - LEAD TIMES
Orders have an average lead time of 12 weeks depending on the type of furniture ordered and how many orders we have going at that time that may cause us to have a wait list as well. Lead times are approximate. We will always do our best to meet lead times but some things are outside of our control such as humidity, weather, and small shop life, make it impossible for us to guarantee a due date. Cancellations or refunds are not accepted on the basis of an over-due lead time . Deposits are non-refundable.
STAIN COLORS/WOOD VARIATIONS
Our furniture is handmade and all staining is done by hand. Due to the characteristics of wood there can be variations in colors and grains. Sometimes a stain sample viewed online or in print may appear different than your actual piece. If you are trying to match existing furniture please let us know so we can get everything we need to help you do that. Ask us about saving money and doing the finishing yourself. The characteristics of handmade solid wood furniture should not be considered flaws. Please inspect your furniture at delivery. We will work with you to correct most issues. We want happy customers!
RETURNS / REFUNDS / CANCELLATIONS
Knotty Dog Creations-MTBB does not accept returns or cancellations on any order. Deposits are non-refundable.
If you have any questions concerning our refund policy, please call or email us at knottydogcreations@gmail.com
DELIVERIES/SETUP/PICK UP
It is your responsibility to ensure that any items you order will fit into your space. When ordering please be cognizant of ceiling fans, narrow hallways and doors. This is part of the reason we offer the CAD process. We build our furniture in solid pieces. It does not break down to some of the small pieces you may be used to for furniture. Please inspect your order before signing the delivery documents.
In the event of a problem. Please contact us immediately.
DISCOUNTS
10% OFF to Veterans and all Military personnel. Just let us know and we will give you the details on getting your discount. Thank you for your service.
THANK YOU
Thank you for supporting locally handmade. We know you have so many choices in furniture and we thank you for even considering
Knotty Dog Creations-MTBB.
Sincerely,
The Dodge Family
Danny & Tammie